Refund and Exchange Policy – MYeBazaar Marketplace

At MYeBazaar, we are committed to ensuring your satisfaction with every purchase made on our marketplace. Please read our Refund and Exchange Policy carefully to understand your rights and options in case you encounter any issues with your order.

1. Eligibility for Refund or Exchange:

a. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will initiate a return or exchange process after verifying the issue.

b. Incorrect Item Received: In the rare event that you receive the wrong item, please notify us within 3 days of receiving the product. We will arrange for the correct item to be sent to you or initiate a refund.

c. Quality Concerns: If you are dissatisfied with the quality of the product received, please provide detailed information about the issue within 7 days of receiving the item. We will assess the situation and determine the appropriate course of action.

2. Return Process:

a. Contact Customer Support: To initiate a return or exchange, contact our Customer Support team through Provide your order number and a detailed description of the issue.

b. Verification: Our team will review your request and may request additional information or evidence, such as photographs, to assess the situation accurately.

c. Return Authorization: Upon approval, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.

d. Shipping the Item: Pack the item securely, including all original packaging, and ship it to the address provided with the RA number. Make sure to include a copy of the RA confirmation email.

3. Refund and Exchange Options:

a. Refund: If the return is approved, we will process a refund to the original payment method. Refunds may take 5 business days to reflect in your account.

b. Exchange: If you prefer an exchange, we will dispatch the replacement item after receiving and verifying the returned product.

4. Conditions for Returns and Exchanges:

a. The item must be in its original condition with all packaging materials intact. b. Returns must be initiated within 3 days of receiving the product. c. Items damaged due to misuse or negligence are not eligible for a refund or exchange.

5. Non-Returnable Items:

Certain items, such as personalized or perishable goods, may not be eligible for return or exchange unless they are defective or damaged.

6. Contact Information:

For any inquiries or to initiate a return or exchange, please contact our Customer Support team at or 0403 805 016.

MYeBazaar reserves the right to update or modify this policy at any time. It is your responsibility to review this policy periodically for changes. By continuing to use our services, you agree to the terms outlined in this Refund and Exchange Policy.